Does TRIBE provide any service?
Absolutely we do!
Service is an important component of successfully utilizing the TRIBE platform. Our technology platform is market-leading, but influencer marketing and content creation is a problem that is best solved with a combination of technology and an expert team to guide you along the way!
What does the service look like?
TRIBE’s approach is a blend of Technology + Team, and we make sure the team is there to help at the important stages of your TRIBE experience. Our service is applied across 3 stages:
Our Customer Success Team is there to help you get started. That means we’ll work with you to understand your influencer marketing experience, objectives, and any specific creator needs you have. We then put this all into an account plan which acts as a 12-month guide for you, and us. We’ll also ensure you’re properly onboarded and trained on how to use the TRIBE platform. And we’ll help build your first Brand-Fans - a group of creators perfectly matched to your needs. And that’s when we get you started on running your first campaign!
Once you’re onboarded, it’s time to start running your activity. Here you’ll get the support of our Campaign Management Team. They’ve run tens of thousands of campaigns and will help you optimize your brief, troubleshoot any problems, and give you guidance (or full buying assistance) on which creators or content best suits your objectives. Depending on your level of service, you’ll also have access to our Creator Community Team, who’ll assist with creator needs, outreach, or help with creator planning and communication.
It’s now time to measure and understand your activity. Our platform will give you all the key metrics and analytics, but our Customer Success Team is there to help you understand these numbers, compare your activity to your account plan, or gain further insights or benchmarks against industry standards. They will also help you transition organic posts into paid ads to drive further performance.
What if I need a lot of assistance?
We apply our service across different tiers.
Our Bronze level includes very limited service. You’ll only get to interact with us a few times, and you won’t get any dedicated support. Bronze is really only for simple campaigns that don’t need our support.
Our Silver level gives you the standard service level you need to drive success. You’ll get dedicated support from a Customer Success Manager and Campaign Manager, who’ll be on hand to answer any queries, and ensure your on-boarding, training and campaigns progress to plan.
Our Gold level is for those who want stronger management services from start to end. You’ll have access to more of our team, including our Community Team, who’ll manage different parts of the process and creator relationships for you. All enterprise clients receive our Gold level of service ensuring you can work closely with our Customer Success Team to plan, execute and achieve your specific needs and objectives.
Do you provide agency services?
We call our solution Technology + Team. Our service levels are designed to help you get the most out of our market-leading technology and scale to your organizational needs, but we’re not an agency - we don’t do creative strategy, long-term media planning, or bespoke projects that fall outside the capabilities of our technology and team.
Got more questions?
Request a demo and we’ll step you through the platform, and how we add our services to ensure you get the most from your experience.