Strap in! We've pulled together answers to a list of questions that creators ask us the most. Some are troubleshooting Q's and others are tips that you don't want to miss. Ready, set...
I just submitted a post. When will I hear back?
You’ve bought the product, styled & shot the image, edited, filtered, captioned and submitted it. Now it’s over to the brand to hit approve and send you some feedback! Some brands don’t mess about and will approve posts within a day. Others may need a gentle reminder and the rest have to go through their internal approval processes which can sometimes take a couple of weeks.
Can I submit mock shots, example posts or expressions of interest?
If the brief says this is an option (and sometimes it is), then sure! Otherwise, no dice. Unless stated otherwise, the brand wants to approve content that is good to go! You should pride yourself on original, creative, beautifully-crafted content. So stick to what you do best 'cause original content has the highest chance of getting the tick of approval.
Do I have to buy the product before I submit?
Yep, how else would you authentically recommend the product to your followers if you haven’t tried it yourself? At TRIBE we believe that if you don’t love the product or own it already, then you shouldn’t recommend it to your friends or followers to buy & try.
This may seem a bit different to the way you may have done things. But think of it this way - you take a pic of something you love (win), and then get paid to endorse it to your followers (double win).
Can I submit more than one image per brief?
Why yes, yes you can. We encourage you to submit 2-3 images. That'll increase your chance of a win and reduce any back and forth from the brand (they may want a different angle, more product in shot, different lighting etc.). Submit content with different images, rather than captions, if the brand wants a caption edit, they’ll let you know.
I've just posted my content, where's my money at?
Glad you asked! You can be paid within 48 hours or 45 days, depending on the payment option you selected prior to publishing your content. If it has been well over those time frames and still no pesos, jump into 'chat with us' in the app and we’ll hunt that money down for you!
I was declined from a brief, should I have
Hell yeah you should! Switch up the angle, change the lighting, use some props or some peeps, grab ya dog or ya neighbour! Study the brief again; all the way from Brand Name to Dos and Don’ts and have another crack!
I've got the best photo to submit, but the brief is gone! WTF?
First, use the search bar to be sure that the brief is no longer live in the app. If you can’t find it, chances are the brand has paused the brief due to an influx of submissions. A couple of things may have happened - the brand needs to get through their initial pending posts OR they’ve reached their budget earlier than expected.
If you need to know the status of any of our briefs, shout out through the ‘chat with us’ function on the app. Someone will be on the other end to answer any Q’s you have!
The brand declined me, but didn't explain why. Can you ask them for some feedback?
Sometimes there’s just not enough hours in the day to give feedback to 100+ TRIBE creators.
We get it, it sucks! You want to know ‘should I bother re-submitting?’, ‘lower the price?’, ‘change the caption?’ More often than not, it’s just about your profile not aligning with the brands, so try not to take it personally.
How do I submit to a brief wanting expressions of interest?
Sometimes a brand will specify that they'd like to send you the product; you'll notice this by reading a brief with text like: "submit a post similar to what you'd create & if successful we'll be in touch." So, if a brand would like to send out products, here’s how to get your hands on one and what to do next.
Craft an image that best represents what you could create for the campaign. Be thoughtful and intentional and show that you've read the brief (even if you do not have the product just yet). If the brand likes what you've submitted, they can reach out via the chat function and give you a promo code for purchase or request your postal address to send you the product.
When you receive the product, re-shoot your content and either upload it plus a few others for the brand to choose from (they love this!), or hit ‘edit & re-submit’ (the ‘…’ icon in the top right corner of your post in your pending section).
Can I talk to the brand before submitting?
The only way you can chat to the brand is if you’ve already submitted content and the brand contacts you first. If you have a burning question or feel there’s something unclear in the brief, please let us know, because chances are other TRIBE creators have the same questions.
Is there a limit to how many campaigns I can submit for?
No, we recommend you submit for as many as you feel align with your account; that way you’ve got a higher chance of approval for at least one of those briefs.
I just hit publish but the image isn't on my Instagram?
You’re so close! One more step and we’ll send that hard-earned cash your way! Follow the prompts to open Instagram, the caption will have copied to your clipboard, upload it to Instagram like you would any other non-TRIBE post, hit paste in the caption and share that content with the world!
Here are a few tips I follow when submitting my own content:
1. Favourite the briefs you’re going to submit for. That way, if these pause & re-activate, you’ll see them in the favourites section in the 'Categories' menu.
2. Be quick! Some briefs receive a tonne of content. The quicker you are the better.
3. When taking pictures, be sure to mix it up - different angles, close ups, with or without product, different locations and backdrops etc.
4. Think about any existing content you already have in your camera roll. Stalk out the brand's socials, get a feel for their vibe and replicate that in your own style.
For some more quick tips, check out these 5 easy tricks to get more TRIBE wins.
What's the idea behind influencer ratings?
Influencer Ratings were designed to help you stand out to brands more than ever. These ratings are out of 5 stars and are displayed for brands next to your submission to their brief.
How is my influencer rating calculated?
Your rating is calculated by TRIBE, not by brands. We take into account things like your professionalism, activity and engagement on the platform. If you keep up a high standard with your influencing on TRIBE, we’ll do our best to make you SHINE BRIGHT like the star you are.
What causes my influencer rating to decrease?
Ratings show your real, holistic value to brands - not just your follower count or price. So, these types of behaviours are the main barriers to having a high rating:
- No recent submissions to TRIBE
- Slow/no responses to a brand's feedback
- Not keeping a post at the top of your feed for 5 hours and live for 30 days
- Submitting content that wasn’t created by you
- Ghost followers
- Failing to post by a brand's scheduled time
- Using 'comment pods'
- Pitching, ie “Hey guys. I’m a food influencer who would like to work with your brand” rather than submitting a caption exactly as it will appear when published.
- Submitting pixelated or blurry content.
How can I increase my influencer rating?
Your rating is calculated every 6 hours, so while it won’t go up overnight, the best ways to improve your rating are to:
- Submit regularly to briefs on TRIBE
- Reply as quickly as possible to brands
- Publish scheduled posts on time
- Submit high quality, original content
- Eliminate any ghost followers from your accounts
- Have authentic ‘engagement’, meaning that the likes and comments on your posts come from across your entire follower base. Not just a repeat group or comment pod.
Time to get earning, we say!